Sunday, April 23, 2006

STH...Garmin C330 gets hosed by Firmware Update...

I got a Garmin C330 (http://www.garmin.com/products/sp330/) (refurbished) for "US"... it worked well out of the box. Then I decided to update the firmware (via Virtual PC 6, Mac OS X, USB, Garmin WebUpdater). The update itself was smooth and the firmware update was completed - then everything went haywire - with the USB connection dissappearing, the C330 going blank and now when the power button is pressedo nthe C330, it just goes to the Garmin splash screen and then .. nothing.. aaargh...we were planning to take it on a trip in a couple of days!!

I've e-mailed Garmin support and will try to call them tomorrow - we'll see what happens. But NEVER.. fool around with a software/hardware product just before you plan to use it for something important!

All right....!!! This story has a happy ending. I contacted Garmin and Keith over there was so very helpful in getting us a new unit bny next day shipment to the place we were staying in California. The new C330 works great, has all the firmware updates necessary and we have been using it constantly. The C330 or C340 is an absolute must-have for those who dont want to lookup maps while driving - not only is it inconvenient to refer to a paper map while driving but it too dangerous, Try the C330 - the best deal is over at Amazon - about $20 cheaper than eBay.

Thanks Garmin .. STH.. a good corporation deals with customers. I've had a Garmin eTrex before and now the C330 - Garmin is a company to keep.

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